metoCube support entitles customers to engage metoCube Support Engineers in the diagnosis and repair of site functionality problems during the assembly or operation of a metoCube installaltion. Support includes minor updates and patches.
You can communicate with our engineers via e-mail (support AT nevant.com) or telephone (+34915434663). Responses are provided within the same day during our usual business our office hours (11.00 to 20.00 UTC/GMT+1).
Support tickets buy now
5 support tickets: 240 euro
* One ticket per problem reported
metoCube offers a range of professional services to make your operations modeling initiative successful by providing best practice advice.
metoCube consultants see dozens of implementations and can thus recommend optimal approaches. They work closely with the metoCube engineering team, spend time sharing their expertise and best practices with partners, customers and community.
metoCube consultants’ main goal is to mitigate risk of a metoCube implementation, and they will help you avoid common problems before they arise. This saves the customers both time and money in forms of reduced rework, faster development time, and more future-proof designs.
Our services model is very flexible - the services hours can be used over 3 months on an ad-hoc basis. The majority of services are provided remotely.
Ad-hoc consulting
Purchase a set of hours, and use them at your convenience over the course of the project. Providing these services remotely allows us to do this effectively. We work with your business analysts to identify the best ways to meet your specific requirements.
5 hour tickets: 390 euro buy now
* Tickets must be consumed by complete hours
Quick migration diagnostic
It provides a seamless and cost effective way to transition to metoCube from other content formats. You send us a zip file with your documentation in its actual format and we study it and send you a document with guidelines to apply in order to migrate your documentation to metoCube in the most efficient way. If applicable, we will also include an economic proposal to migrate it ourselves. It also includes 2 hours of conference call with the consultant.
Quick migration diagnostic: 490 euro buy now
